Matterport Technology – International FAQs

Can I get Matterport Pro 3D Cameras outside of the US?

Matterport customers are in over 80 countries around the world. Read on to learn about your order options.

ORDERING WITHIN THE UNITED KINGDOM

Matterport sells and ships cameras within the United Kingdom. To order and receive cameras directly from Matterport in the UK, please contact UK Sales at +44 (0) 20 3874 7580 or by completing this form.

ORDERING WITHIN CANADA OR AUSTRALIA (FROM MATTERPORT LOCAL RESELLER)

Customers in Canada, Australia (and the United Kingdom) have the option to purchase locally stocked cameras from an authorised Matterport Local Reseller. To be connected with a local reseller, please complete this form.

ORDERING WITHIN CONTINENTAL EUROPE

Customers in Europe can buy cameras in the UK directly from Matterport. However, you will need to provide a UK shipping address and must arrange your own export/import to your destination country.

Based on their positive track record with other Matterport customers, we highly recommend you use the freight forwarder services of www.transglobalexpress.co.uk to arrange your export paperwork, customs entry, and delivery to your destination country.

To order and receive cameras directly from Matterport in the UK, please contact UK Sales at +44 (0) 20 3874 7580 or by completing this form.

ORDERING FROM THE REST OF WORLD

Customers from other countries (excluding Cuba, Iran, Iraq, North Korea, Sudan and Syria) can buy cameras directly from Matterport in the US. However, you will need to provide a US shipping address and must arrange your own export/import to your destination country.

Based on their positive track record with other Matterport customers, we highly recommend you use the freight forwarder services of www.myus.com to arrange your US shipping address, export paperwork, customs entry and delivery to your destination country.

Once you have created an account with MyUS.com or another freight forwarding service, use your US shipping address (e.g. your MyUS Address) to complete your order on Matterport.com. For assistance with ordering, please contact US Sales at +1 (888) 993-8990 or complete this form.

Note: Matterport has no affiliation with any freight forwarders and cannot guarantee their service or ability to deliver.

What is the cost/speed of shipping a Matterport Pro 3D Camera outside the UK or US?

Please direct questions about shipping rates to your final destination to your chosen US or UK-based freight forwarder. Matterport can only quote shipping to addresses in the US and UK.

Can Matterport assist me with customs outside the US or UK?

Our shipments within the US and UK do not include commercial invoices or other export paperwork or customs information required for international shipping. Customers who ship cameras outside the US or UK will need to act as their own exporter. Therefore, we strongly encourage you to use a professional freight forwarder who has a positive track record of shipping Matterport cameras internationally.

Does the Matterport Camera List Price include shipping?

In the UK, the GBP List Price of a Matterport Camera includes shipping within the UK.

In the US, the USD List Price of a Matterport Camera does not include shipping. Any shipping charges will be added to the price of the camera.

Does the Matterport Camera List Price include tax?

No, the List Price of a Matterport Camera does not include tax. If applicable, any sales tax or VAT will be added to the camera price.

Can Matterport provide a VAT invoice?

Matterport is VAT-registered in the UK (VAT Number: 257 7010 08). Therefore, all cameras purchased via our London office include a VAT charge and come with a VAT invoice.

Matterport does not charge VAT or provide VAT invoices for international orders from the US.

What is a Matterport Local Reseller?

Matterport has a growing network of Matterport Local Resellers (MLRs) in select countries outside the United States. MLRs are independent value-added resellers approved by Matterport to promote, import, stock and resell Matterport cameras locally.

Among other services they provide, a MLR in your area can answer questions you may have about Matterport and assist you locally with:

  • Learning more about Matterport technology, products and services
  • Ordering/shipping Matterport Cameras and SaaS Plans
  • Obtaining after-sales customer service

Please check directly with the MLR in your area for their current pricing, promotions and offers.

Is there a Matterport Local Reseller in my area?

We are working to expand our network of Matterport Local Resellers (MLRs) outside the United States, and currently have MLRs in Canada, Australia and the UK. To be connected with a local reseller, please complete this form.

Australia

Scann3d

Address: Level 1, 700 Swanston Street, Carlton VIC 3053, Australia

Tel: +61.1300.746.742

Email: info@scann3d.com.au

Website: scann3d.com.au

Canada

ImmerSolution

Tel: +1.514.416.0505 or 1.844.416.0505

Email: info@immersolution.com

Website: immersoluton.com

UK

Immerse UK

Address: 1 Primrose Street, London, EC2A 2EX, United Kingdom

Tel: +44.020.8610.9860

Email: sales@immerseuk.com

Website: immerseuk.com

Where are the Matterport Offices?

Matterport HQ

352 East Java Drive   |   Sunnyvale CA 94089

San Francisco

49 Stevenson St, Suite #660   |   San Francisco CA 94105

Chicago

414 N Orleans St   |   Chicago IL 60654

London

3-4 Devonshire Street   |   W1W 5DT London UK   |    +44 (0) 20 3874 7580

What’s the difference between a local Matterport Service Partner and a Matterport Local Reseller?

Matterport Service Partners (MSPs) are third-party service vendors who own their own Matterport camera and use it deliver Matterport 3D and VR Spaces for their client’s properties on a service-for-hire basis. MSPs do not sell Matterport Pro 3D Cameras. For example: a real estate agent or brokerage looking to hire and schedule a local vendor with a Matterport camera to come out and create 3D and VR models of a property should contact an MSP. To be connected with a local MSP, please complete this form.

Matterport Local Resellers (MLRs) are approved third-party importers and resellers of Matterport cameras. MLRs do not offer MSP services-for-hire. For example: real estate agents, brokerages and photographers looking to own a Matterport camera and SaaS plan and create Matterport 3D and VR Spaces themselves or on behalf of their clients should contact a MLR. To be connected with a local reseller, please complete this form.

Can I become a Matterport Local Reseller?

Matterport is actively recruiting new channel partners to grow our global network of Matterport Local Resellers (MLRs). Please use this MLR Application Form to tell us about your business, your market and your interest, qualifications and plans for promoting and selling Matterport.

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Can I have exclusivity in my market?

Matterport does not offer market exclusivity for customers, Matterport Service Partners or Matterport Local Resellers.

Does Matterport offer a limited warranty on the Camera for international customers?

Yes, Matterport warrants the Camera against defects in material and workmanship for a period of one (1) year from original date of shipment. See our Terms of Sale for current warranty information. Please contact support with any in-warranty or out-of-warranty related support inquiries.

Will I receive the correct electrical plug for the Camera?

Yes, Matterport camera orders ship with country-specific plugs.

Can I rent a Matterport Pro 3D Camera?

Matterport does not loan or rent cameras at this time.

My client wants to own and manage the Spaces they hire me to scan for them. Is this possible?

It is possible for you to upload into a Matterport Cloud account owned by your client. They will need to subscribe to the appropriate Cloud Hosting Plan themselves, and then invite you to their account as a Collaborator so they can upload. Learn more.